2645 Warehouse Boulevard • P.O. Box 1285 • Sumter, S.C. 29151
Phone: 803-481-8200 • Fax: 803-481-8256
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Heat Pump Q & A | Letters | Email

Following are actual letters from satisfied customers
of Advance Heating and Air, Inc.:

Dear Mr. Young,

I would like to compliment you and your company on my new Trane combination cooling/gas heat unit.

This past August 17th when the temperatures were near the 100o mark, I noticed that my air conditioner wasn't cooling as well as it should. As the evening went on, my house got hotter and hotter. By Sunday, it actually seemed cooler outside than inside. I called Advance Heating and Air and a service man was at my house that very afternoon. He told me that my compressor had gone out. Due to the age of my present unit, he advised me to consider getting the combination cooling/gas heat unit.

On Monday morning, I was put in touch with SCE & G for financial assistance. My new unit was installed on Tuesday.

I couldn't believe the difference in the temperature in my house. I could set the thermostat at the usual setting and my house was TOO COLD. I had to turn it back, which pleased me greatly.

I must say that the employees at Advance Heating and Air were wonderful and I especially appreciate their promptness in getting this unit installed.

A Very Satisfied Customer,
Margaret A. Cox

Dear Mr. Young,

I just wanted to let you know what a wonderful job you and your crew did in installing my new heat pump and adding insulation to my house. Your crews arrived when they said they would, worked very efficiently and more importantly, cleaned up after themselves. Your rates were certainly competitive and with the extended warranty, the unit is virtually worry-free. Already I've noticed a marked decrease in my electric bill since the higher efficiency unit was installed.

In this day and time, I think it's important to recognize outstanding customer service, quality products and good value. You and your company certainly represent all three.

Thanks Again,
Tammy Stockdale
Sumter, SC

Dear Mr. Young,

As you know, United Ministries of Sumter County is a crisis assistance ministry serving people in need in our county. Our funding comes entirely from donations - a true grassroots ministry of God's people for God's people.

On behalf of USMC's staff, volunteers and those we assist, thank you for your help in making this ministry work. Thank you for regularly checking our heating and air system, and changing the filters monthly, free of charge. Because you do this free, more of our funds can be used to directly help those in need of heat, medicine, shelter and food.

Please accept our heartfelt thanks - together we do make a difference!

In His service,
Katy Greenwalt
Executive Director

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